insurancetpa.com Core Health AUIC.org Rude, drafted $$ when not authorized, useless with my doctors Lubbock Texas

Insurancetpa.com -- also known as Core Health -- is useless as far as health insurance. None of my doctors would consider filing with this insurance. I do realize it is not major medical and just an indeminity plan.

When one goes online to their network ( they use "Multiplan" ) to  see if my doctors are listed, one of my doctors owas on their list. However in speaking with that doctor's office, they never heard of the insurance. 

I called insurancetpa.com to stop the electronic draft of my monthly payment, preferring to pay online myself. Someone on their end was inept and did not discontinue the draft. So 2 weeks later , they sitll drafted the monthly premium from my checking account. 

I was quite upset and between that issue and my doctors not participating in this plan, I cancelled them. However, they refuse to refund the last amount taken from my checking account !  When I called about it, the woman on the phone was rude, inconsiderate and was practically yelling at me. 

I was so upset and did end up raising my voice as well and eventually hung up on her. I am not this kind of person but when a wrong is done to you and it cannot be made right and you are treated so rudely, what can you do ?? 

This company is awful -- do not do business with them !!