Complaint Review: Hair Cuttery - Silver Spring Maryland
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- Author Confirmed
- Hair Cuttery 8661 COLESVILLE RD STE C189 Silver Spring, Maryland United States of America
- Phone: 3015890368
- Web:
- Category: Hair Salons
Hair Cuttery Hair Cuttery - Silver Spring Maryland - City Place Mall - Chop Job - Grossly Unqualified Hair Stylist Atlanta, Georgia
*Consumer Suggestion: DON'T GO TO FRANCHISE HAIRSTYLING SHOPS!
*UPDATE EX-employee responds: Been there done that
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I've been staying in the Silver Spring area for work, needed a haircut, and made the mistake of walking into the Hair Cuttery in City Place Mall, in downtown Silver Spring. Actually, my mistake was to not walk right out. I had a feeling that I was in for trouble because all of the stylists appeared to be foreign/non-native English speakers and the clientele did not appear very discriminating. However, I foolishly thought that since my haircut is of a simple variety, how can they mess it up?
Basically, I asked the stylist "M####ne" to use clippers, with a number 2 guard on the back and sides, gradually tapering up to a number 6 guard on the top. Pretty simple stuff. It's more or less a military type of haircut and any competent stylist at the run-of-the-mill GreatClips or SuperCuts or anyplace else can handle it.
Unfortunately, this woman first fumbled around with her clippers, trying to get the guard on. This made me nervous that she doesn't do many men's haircuts or at least not using clippers. Apparently, I was correct.
Ultimately, she spent a fair amount of time cutting my hair, and it looked pretty decent from the front. However, she never turned my chair so I could get a close-up look. More significantly, she never held up a mirror so I could see the back, which in retrospect I'm pretty sure she did intentionally. I was in a hurry to get out of the place, so I didn't bother to check.
When I got home, I realized that this purported hair stylist cut the back of my hair, from the neck up about 3 or 4 inches, with the number 2 guard (really short -- you can see skin). Then, she abruptly went to the number 6 guard, which is considerably longer. No tapering! So I have a "ledge" where my hair goes from the longer length to the shorter. Did anyone teach this woman in hair school that you have to transition from a #2 to #3 to #4 and so on????!!!
Please do not make the same mistake I made. Yes, this is a budget place. But still -- the fact that I gave these people $16 plus a $4 tip -- $20 total to have my hair ruined for weeks until it grows in enough to be repaired -- very annoying.
This report was posted on Ripoff Report on 08/22/2009 06:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hair-cuttery/silver-spring-maryland-20910/hair-cuttery-hair-cuttery-silver-spring-maryland-city-place-mall-chop-job-grossly-484023. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Suggestion
DON'T GO TO FRANCHISE HAIRSTYLING SHOPS!
AUTHOR: Anonymous - (U.S.A.)
SUBMITTED: Thursday, June 10, 2010
These places take advantage of the hairstylist and the customer. They take the majority of the income and provide you with a beginner that will give you a bad hairstyle. Find a local privately owned shop where you can develop a professional relationship with the same hairstylist, so both of you know what to expect. Treat them well and they will consistently give you the quality haircut that you want for a lifetime. Yours or theirs.
Don't forget to tip! It is an American tradition in the art of hairstyling. Not tipping is an insult to the hairstylist and their work.
#1 UPDATE EX-employee responds
Been there done that
AUTHOR: brownsong - (United States of America)
SUBMITTED: Saturday, February 06, 2010
Screwed up hair, that is. I have cutting hair for twenty five years and freely admit to chopping up hair when I first started. Unfortunately, the customer is a guinea pig for a new stylist to learn on. The thing is, almost every haircut is fixable. All you had to do is say you need to speak to a manager and she, or he, would have faded it correctly and the new stylist would have learned from their mistake. I have been to many expensive hair education seminars over the years, but I can honestly say I learned the most from my unhappy customers. When a customer complained, I stood there, embarrassed, watching the manager fix the haircut. But while I was embarrassed, I was also learning. Hair school only spends a day or a week on barbering, unless you go to barber school. Beauty school does not teach it much. By the time you graduate, you have forgotten it. They spend more time on women's cuts and chemical services. Give her a break, and complain to the shop next time, not Ripoff Reports. By doing so, you will get you cut fixed and allow the girl to get educated.
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