Hair Cuttery Broken Promises, terrible customer service Hanover Maryland

Yes. Please share your Hair Cuttery story/ experience with us at: info@thecelebritymagazine.net
Subject: Hair Cuttery.

My comment is addressed to the individual who mentioned celebrity magazine in their post.  I would like to contribute my comments to the hair cuttery article after the experience i was exposed to earlier this week:

i have frequented the hair cuttery in edgewood, md on several occassions and always left content.  matter of fact, i would recommend any stylist at this location EXCEPT TRACY! i typically schedule my appointments with another stylist, but she was on vacation and i desperately needed my hair done. i made an appointment with tracy at the advice of my usual stylist- which was probably the worst mistake i could've made. i felt worse when I left than i did when i arrived.

i got the impression that TRACY was trying to sabotage my hair. after she washed and conditioned my hair, i noticed my hair was very tangled. for this reason, i suggested she use a wider toothed comb, but she dismissed my suggestion and responded that the comb she selected was "pretty wide." my hair was shedding in clumps, like nothing i've ever seen and she was practically yanking it as she combed out the tangles! it was painful to say the least!
 
she made the comment that when i returned to see my usual stylist "i wouldn't have any hair left." from my perspective, this statement insinuated that she was aware that my hair was shedding in excess yet she NEGLECTED to use the proper treatment i.e. use a wider toothed comb or apply detangler. as if that wasn't enough to alarm me, she remarked that she was "finally done torturing me," when she finished combing my hair.
 
her comments were unprofessional and didn't make me feel comfortable with her competency as a salon leader. i was very disappointed with the final product. i requested pin curls, but my hair looks like i styled it myself. i will never visit her again, and i'll ensure that i share my story with enough potential clients so she doesn't have an opportunity to damage someone else's hair.

An article about the company Hair Cuttery will be produced and printed to by read to over 300,000 readers of CELEBRITY MAGAZINE. This article will also be submitted and allowed for re-print in other noted black magazines including Essence Magazine, Ebony, and VIBE. Hair Cuttery should not mislead the African American females by putting black models in their commercials and ads, making them think that they accept and know how to treat black hair.

The article will feature comments from employees of the salon, which are very racist comments about black people having nappy hair. It will also feature comments from customers. The article will be based on the customer experience and how racism plays a part in that. It is obvious that racism still exists and it needs to be put out there. Companies like Hair Cuttery can not continue to get away with this!

That is all.

Well i just wd like to say that Im currently in Cosmetology school and must say that I was taken back by this story and the responses. First, that this was blown out of perspectives especially if everyone on here that who are responding are over 18yrs old. I would like to say that yes while in school you are taught everything and I must make note that there is not black, white, indian or whatever hair but there is texture of hair that we deal with so please be mindful of that and yes I would not expect non-students to know that because I really didnt prior to going to school but I have seen different textures on different races. We are a colorful nation and must except each other for our accomplishments, mishaps & faults. I must just say that though you are taught everything some stylist choose to perfect certain areas much like doctors they go for the general and 1/2 way through they may decide to specialize in a specific areas and yes stylists have that choice. In a perfect world we will always get our way but in a realistic one we dont. I say just pray for people that may not be as polite and encourage others too but dont be discouraged. In reality sometimes we (stylists) are not always comfortable with all textured hair I say it was better to turn you away then to render a horrible service so thank God for that. And one last note caucasion (spell ck) do get relaxers just to shine a lil light

I know Im seeing this very far after the fact, but since it was at the top of the page on my search engine I had to write.  I have been a customer of this salon and find their customer servicer exceptional and the employees extremely talented.  I think the lady complaining was just having a very bad day.   I have had similiar experiences at cultured salons where they could not perm my hair.  This is something everyone experiences.  The attitude that you should be compensated anytime something doesnt go your way is not a reality nor should it be expected.  No matter what color or background we are, we are all humans, and humans are not perfect.   Mistakes are sometimes made, and Im sure an apology was given.  Next time smile and accept.  Maybe someone else will return the favor to you one day.

The employees were not being racist. That is ridiculous. As a stylist, I can tell you that most of us specialize in certain areas of cosmetology. Relaxers are difficult to perform correctly and are very time consuming. You should be more selective of who you let perform this on you. And in case you aren't aware, relaxers are performed on ANY race. "White" people can have curly hair too.

As for the wait time. These things happen when a place doesn't take appointments. Hair cuts and some color services take less time to complete which would explain why other people were able still to get their hair done. Lets be reasonable. It would be nice if hair cuttery offered appointments and consistent information on their services offered, but I don't think Hair Cuttery itself is the problem.

I am a hairstylist and have been for 16 years. I have managed a Hair Cuttery as well. First of all, you shouldn't have been treated rudely but I wasn't there to see if you as well were rude. It can happen, either way what you felt was genuine. Anyway, not all stylists are trained in relaxers. When I was in school we covered that area but never had any hands on training because well frankly there was nobody to do them on. When I worked for Hair Cuttery we carried the product but I can tell you that they rarely got used. If someone came in and asked about a relaxer I wouldn't attempt to do one.

First of all, I don't want to see someones hair fall out. Now I specialize in color and highlighting. I can pull out a partial foil in one hour and a full in less than 2 hours. I actually have a client of mine who is of mixed race and she goes to a salon to get her relaxer and to me for color and cutting. We are okay with that. I would love to learn but really who wants to be the guinea pig.

Again, I am also so busy that I am not sure I have the time. See there are stylists who specialize in certain areas. Just like a doctor who might specialize in dermatology, but you wouldn't want him to deliver your baby! Lawyers specialize as well, such as criminal law or bankruptcy but not both. Believe me, they were not trying to upset you as much as you think. They have no power to compensate you (whatever that means). The lead manager only can and probably wouldn't. The woman who took the phone call originally should have made it more clear to you.

This is why I hated the walk in business cause after you called people could still walk in and jam up time the was quoted to you. My advice would be to find a salon in which you can make an appointment. Just remember next time that not all stylist are qualified to do relaxers nor should they have to. They can specialize just like any other field.

First of all I think it is awful that you had a bad experience at the hair cuttery. I personally have had a bad experience there also. I would suggest that if you want better service than you should go to a better salon.
Second I have read all of the comments. I dont think that it is right of you to suggest that just because someone is white there life is easy. I am white and a single mother on government assistance. I get discriminated against everyday. There are people of every race and situation that suffer discrimination every day- not for the color of their skin. You are making generalizations about white peoples lives being easier. White people face the same challanges as black people.

First of all I think it is awful that you had a bad experience at the hair cuttery. I personally have had a bad experience there also. I would suggest that if you want better service than you should go to a better salon.
Second I have read all of the comments. I dont think that it is right of you to suggest that just because someone is white there life is easy. I am white and a single mother on government assistance. I get discriminated against everyday. There are people of every race and situation that suffer discrimination every day- not for the color of their skin. You are making generalizations about white peoples lives being easier. White people face the same challanges as black people.

First of all I think it is awful that you had a bad experience at the hair cuttery. I personally have had a bad experience there also. I would suggest that if you want better service than you should go to a better salon.
Second I have read all of the comments. I dont think that it is right of you to suggest that just because someone is white there life is easy. I am white and a single mother on government assistance. I get discriminated against everyday. There are people of every race and situation that suffer discrimination every day- not for the color of their skin. You are making generalizations about white peoples lives being easier. White people face the same challanges as black people.

Well, first things first, I am a licensed stylist. And it is true that licensed stylists only have the basic knowledge of styling, and in the state of Indiana, relaxers are not covered in the curriculum.

Now as an ex-employee of Haircuttery, I know that they do offer classes on specialty services such as relaxers, however THEY ARE NOT MANDATORY. Basically, if I'm a hairstylist, and you come into my salon requesting to do a service I am uncomfortable doing, I am either going to refer you another stylist in my salon or I am going to refer you to another salon elsewhere. If all stylists knew how to do EVERYTHING in the styling spectrum, they wouldn't be able to specialize in any specific subject, causing them to be simply mediocre.

Last of all...the salon closed at 6 however it is Haircuttery's policy to take RELAXERS no later than three hours before close and all other chemical services no later than two hours before close. So next time before you call and try to make an appointment, just walk in, and try to make it for a weekday. Everyone knows weekends are the busiest.

Let me ask you this: Would rather have had someone inexperienced not knowing what they're doing working on your hair? Or would you rather have waited for a different day? I think if anything the stylist did you a favor by not working on you if they didn't know what they were doing!

Oh and in my retail experience of over 10 years, the customer is NOT always right.

Yes, you did make "racist" allegations throughout your original post as well as your rebuttals.

As for the only person who does relaxers being black, did it ever occur to you that only black people get relaxers????? Maybe this is why the only person who does them is black! Because she is most experienced with the process.

At any rate, I don't see what you are complaining about at all, considering you claim to be "mixed" and not black. (Whatever "mixed" means)

I think people misconscrewed what the point my complaint. The main point was not them being racist. But I will stand by it being racist that at Haircuttery I always have to call ahead of time to see if there is someone there that can do a a relaxer. In everytime except for one time, the person that can do relaxers is a black woman.


And if that black woman isnt there than I cant get my hair done. That is racist that only the black person working in Hair Cuttery is the one that tends to the black peoples hair. This is at 4 differnt locations where I noticed this. And something just doesnt seem right to me.


I understand that every stylist in the world can do everything. But I will tell you the best stylists can do any and every type of hair and they can do it good. But at Hair Cuttery it is always the black lady that can do relaxers and that is racist.

No where in that complaint did I say anyone was racist to me or expressing racism towards me, all I said was I saw some white people that were walk ins were able to get their hair done and one of them were getting highlights. I put that out there because that is what I observed



The point of my complaint was to inform you that at Hair Cuttery I did not like the way I was being treated. The woman was rude to me and she didnt even compensate me for the inconvience.


I did not mean by giving me a free style but at least a little effort of asking the stylists if they could do it there were 6 stylist in there and only 4 people were waiting. I do not understand why I couldnt at least wait and see. I know for a fact everyone wasnt getting a time consuming style done. They closed at 6 and it was 4pm?


or even an apology or even giving a chance to speak to a member of management. I was treated unfairly and that is that. I am not crying about it or whatever. I got my hair done the next day at a salon so it is not that serious as people are making it out to be

And to that stacey girl saying I said I blame all white people? What is your problem Why are you so evil and desrespectful and angry. Do not try to portray me as something I am not. I love and honor all races. one of my best friends are white some of my closest friends are white. But the fact still remains racism still exists

You wrote: "racist is insulting a persons race or expressing hate towards another race "


How exactly did Hair Cuttery insult your race or express hate towards your race? I mean, you DID accuse them of being "racist" yet provide no evidence to support your accusation.

You wrote: "racist is insulting a persons race or expressing hate towards another race "


How exactly did Hair Cuttery insult your race or express hate towards your race? I mean, you DID accuse them of being "racist" yet provide no evidence to support your accusation.

You wrote: "racist is insulting a persons race or expressing hate towards another race "


How exactly did Hair Cuttery insult your race or express hate towards your race? I mean, you DID accuse them of being "racist" yet provide no evidence to support your accusation.

You wrote: "racist is insulting a persons race or expressing hate towards another race "


How exactly did Hair Cuttery insult your race or express hate towards your race? I mean, you DID accuse them of being "racist" yet provide no evidence to support your accusation.

I know the lady was indian because I have seen her working there before so please that is not racist, racist is insulting a persons race or expressing hate towards another race and I was no way shape or form trying to insult someone who was Indian. The point of me stating her race was to say she wasn't white.

what are you talking about?! I am not saying everything is based on race. I am not relating everything to racism. I do not have everything handed to me. And I dont understand why people are saying because I didnt get my way? I am simply stating that I was inconvienced and I was not compensated for it not meaning to get a free hairstyle just a simple little effort to help the problem. I was told I couldnt get my hair done. Than I waited outside and I saw that other people came in who were white and they were still able to stay. One of the customers where actually getting highlights done that is not a simple process. That is a chemical processs.


And believe I work hard for everything I do. Nothing was ever handed to me. But I deserve the same respect and opportunity as anyone else. And I will not be looked down upon by you or anyone else. Like I said only God can judge me. But it had nothing to do with getting my way. I was simply saying what happened at a place of businesss. And by the way this wasnt a place at the mall or walmart if was a free standing unit in its own. I mean I went to another hair dresser the next day so it is not that serious. You people are blowing it up to make something it is not


oh and yes I am trying to focus on good goals. I am actually apart of many volunteer organizations and I am very active in my university as well as I advocate for women's rights, I am fighting the war on drugs and I tutor young kids in their elementry schools.

First of all where did I say I blame all white people?! You are so ingnorant. Take your sarcasm somewhere else. I have plenty of white friends just look at my myspace page. Matter fact one of my best friends are white so please that is not the problem at all. But when I feel I was treated unfairly than I will say so. No one can say anything to change that.

Why are you so angry and disrespectful. That really isn't a way for a woman to act. You are making a fool of yourself on a d**n webpage. It is not that serious like seriouslly take a chill pill. I love and honor all races but the fact you said something about a race card is just disqusting because racism and discrimination is not a game to play. It goes on in real life every day of our lives so please stop refering to the hate, discrimination, as a game card? The reality of it is minorities do have to work harder to get something than a white person. I dont blame any one for that except the past.

Do you mean to tell me that whenever you don't get your way, it is because of the color of your skin? That is certainly the way you are making it sound. You really need to take a good hard look at yourself. Maybe instead of screaming 'racism' all the time, you could utilize your time more productively and actually try working toward some productive goals in your life! It sounds like you are just sitting around trying to get everything handed to you at the drop of a hat, rather than trying to EARN things like everyone else.

Do you mean to tell me that whenever you don't get your way, it is because of the color of your skin? That is certainly the way you are making it sound. You really need to take a good hard look at yourself. Maybe instead of screaming 'racism' all the time, you could utilize your time more productively and actually try working toward some productive goals in your life! It sounds like you are just sitting around trying to get everything handed to you at the drop of a hat, rather than trying to EARN things like everyone else.

Do you mean to tell me that whenever you don't get your way, it is because of the color of your skin? That is certainly the way you are making it sound. You really need to take a good hard look at yourself. Maybe instead of screaming 'racism' all the time, you could utilize your time more productively and actually try working toward some productive goals in your life! It sounds like you are just sitting around trying to get everything handed to you at the drop of a hat, rather than trying to EARN things like everyone else.

Do you mean to tell me that whenever you don't get your way, it is because of the color of your skin? That is certainly the way you are making it sound. You really need to take a good hard look at yourself. Maybe instead of screaming 'racism' all the time, you could utilize your time more productively and actually try working toward some productive goals in your life! It sounds like you are just sitting around trying to get everything handed to you at the drop of a hat, rather than trying to EARN things like everyone else.

Enough of the "race card" crap - you did not get your way now you wanna b***h and moan about and blame all the "white people" - Let me see - hummm - You played the race card my call the woman an "indian" - sorry as we say in the south
"that dog don't hunt" get real!
Stacey

A little behind on the thread but the line" the cutomer is always right" drives me nuts. I've been in the retail biz and the hospitality industry for the last 20 years. You know who came up with that line. a customer who felt they were entitled to something they weren't.

If I've made a mistake with a client it's in my best interest to remedy the situation. If it's the clients fault( forgot the receipt, not reading the fine print ect) how come they're always right ?

Give me a break


Make an appointment at a reputable salon the next time, not some cookie cutter shop in a mall. It's like going to Walmart looking for hand made suit. Ain't gonna happpen

jsut my 2 cents

A little behind on the thread but the line" the cutomer is always right" drives me nuts. I've been in the retail biz and the hospitality industry for the last 20 years. You know who came up with that line. a customer who felt they were entitled to something they weren't.

If I've made a mistake with a client it's in my best interest to remedy the situation. If it's the clients fault( forgot the receipt, not reading the fine print ect) how come they're always right ?

Give me a break


Make an appointment at a reputable salon the next time, not some cookie cutter shop in a mall. It's like going to Walmart looking for hand made suit. Ain't gonna happpen

jsut my 2 cents

A little behind on the thread but the line" the cutomer is always right" drives me nuts. I've been in the retail biz and the hospitality industry for the last 20 years. You know who came up with that line. a customer who felt they were entitled to something they weren't.

If I've made a mistake with a client it's in my best interest to remedy the situation. If it's the clients fault( forgot the receipt, not reading the fine print ect) how come they're always right ?

Give me a break


Make an appointment at a reputable salon the next time, not some cookie cutter shop in a mall. It's like going to Walmart looking for hand made suit. Ain't gonna happpen

jsut my 2 cents

A little behind on the thread but the line" the cutomer is always right" drives me nuts. I've been in the retail biz and the hospitality industry for the last 20 years. You know who came up with that line. a customer who felt they were entitled to something they weren't.

If I've made a mistake with a client it's in my best interest to remedy the situation. If it's the clients fault( forgot the receipt, not reading the fine print ect) how come they're always right ?

Give me a break


Make an appointment at a reputable salon the next time, not some cookie cutter shop in a mall. It's like going to Walmart looking for hand made suit. Ain't gonna happpen

jsut my 2 cents

Not that it is any of your business nor do I need to explain anything to you but my hair has a curly texture not nappy. second of all relaxers are to make your hair straight point blank. so that's why I needed arelaxer to make my hair bone straight. please do not comment on something you have no idea about. also you don't not have to go to a fine salon to get a relaxer. Relaxers are done in all types of salons. So please take your negativity somewhere else. nothing any of you say or do can bring me down or discourage. No one can change the way I feel nor can anyone take the experience away that I have endured. so please stop hating on me but than again please do it only makes me stronger.

as for the race card joke. do you think discrimination is a game. how dare you say it is getting old? just read the news. racism is still going on today. minorities have to work 10 times as harder than a white person to get the same d**n opportunity. America is not equal and for you people to refer to discrimination and racism as the race card is disgusts me because you feel it is a game. No one will ever be in my shoes and to those of you who commented and are white you will never feel how it feels to get turned down on something because of the color of your skin. you will never know how it feels to be put down and laughed at because you look different than what the norm is. No one can judge me only God can. I walk by faith and not by sight. I was simply informing America of an experience that I endured

The other responses are right. If you wanted a hair relaxer put on, you should go to a hair salon and not to The Hair Cuttery.

Secondly, you said your hair was "fine" and "not nappy". Why would you need a hair relaxer if your hair was not nappy?

Thirdly, you wanted compensation. You knew the shop closed at 6:30. It was not too smart on your part to go in at 4:15, was it? Compensation in the form of a free service? You never did say what you axed for - and the tone in which you axed for it.

You are the one who is using race in just about everything. Why does it matter if the person you had called earlier was "Indian". Did she say she was Indian, or just because YOU jumped to a conclusion because of the way she sounded? I would be willing to bet that during your entire interaction with them they NEVER used race in anything they said to you.

When a stylist is licenced they may know basic knowledge of most processes, but may not be advanced enough to do it up to the standards of the location. A lot of these salons have standards and some even require additional training. Just as some could not do your relaxer, others can't do things such as dying or permanents. There is no law that says every stylist must know every process. That is covered under supply and demand. If they start to loose business because they don't have enough people they will hire some, if they never provide that service they won't be as worried about keeping that stylist on staff.

In one sentence you said that the lady said they don't take appointments, but only on a first come first serve basis. If that was the case why would you think about coming in for a process that takes a while less than 2 hours before closing. Yes you say she said to come in around 4:30, but that is when she may have felt it would have been less busy, which it turns out it wasn't. That is not racist just bad timing unless you think that they intentionally called in people to inconvinence you. Remember..First Come..First Serve.

Why are you mad that she did not even check with the stylist. The receptionist has the list of people waiting and know the services to be performed. From there they know how many people they can see. If they asked the stylist about everything it keeps them away from what they are supposed to be doing.

But your best comment is when you say that they did not even try and compensate you? What in the world did you want to get compensated for? It is not like went in at 1pm and was told at 4:15 you might not get seen. You went in at 4:15 and were told right away.

My friend has a salon - there are things that she can do and there are things she cannot do - If you want a special procedure go to a salon that has a professional that specializes in the type of procedure you need - not a walk in type of place like they have at the mall or Walmart - that is the reason there are individuals who own or work at Salons and I agree with with the respondent - stop playing the race card because it is getting old
Stacey

First of all you should definately shut up because you do not know what you are talking about. It is racist if you are a license stylists than you should know how to do all types of hair. That is why you are a stylists. You love to do hair no matter what kind it is and you can do it good. I went to another hair cuttery before and a white guy did my hair excellent. I have been in Regis salon and there were black stylists who did their white clients hair very excellent. So if you are a great stylists you will be excellent at what you do no matter who the race is. Lets get that straight.

Second of all black hair is not nappy my hair was perfectly fine and actually I am mixed so my hair is an easy texture to manage for you to say all black hair is nappy and hard to manage just shows how ingnorant you are.

Second of all I was very polite and if you paid attention to what I said you will see I called at !:00pm and an employee there told me to come in at 4:30. For whatever reason that may be so you need to stop being so judgemental and leave your racists comments off of my compliant.

And I am telling you I was standing outside listening people who were walk ins were able to get their hair done it shouldnt matter what the type of style that needs to be done and employee who works there told me to come in at that time, so I should be honored that. And If you were so smart as you appear to be than you would know when running a business the customer is always right.

Why do you find it "racist" that some stylists are allowed to do relaxers and some are not? This issue has nothing to do with race, and everything to do with proper training by Hair Cuttery. Not ALL stylists are able to provide ALL specialty services.

Secondly, big boo-h*o ... there was a mix-up and you were not able to get your hair done on demand. Perhaps they were busy? Perhaps there were other people in line ahead of you? Perhaps the stylists were not willing to drop everything they were doing, roll out the red carpet, and tend to your every command while making all the people in front of you wait? Again, no racism there!

And by the way, if they had time to "get white people's hair done," perhaps it is because, as previously stated those people were in line in front of you, and also "white people's hair" is by nature a different texture and quality which makes it much more manageable and able to perform chemical services in a much shorter time. Black hair tends to be very coarse, nappy, and unruly, which requires extra time for any chemical service. Seeing as how you came so close to closing time, it simply was not possible for them to get your hair done due to the time constraints. Would you rather they fit you in and left the chemicals in a shorter time due to their closing policy? Of course not - then you would find another reason to falsely cry "racism."

Next time if you want a time-consuming hair procedure, schedule it earlier in the day as you will NOT have time to get it done so close to closing. Oh, and have a little respect for the people performing the service. You will likely get much better results if you are at the very least cordial and respectful toward others!