Massage Envy Horrible experience, ridiculous policy and contract Indianapolis Indiana

I signed up for a membership at massage envy because I wanted to try it and if you aren't a "member" the rates are nearly double.  I had a therapist that did a good job and I went twice a month.  I had to cancel one month due to an unforseen circumstance; massage envy charges $60 for cancellation with less than 24 hour notice.  Securing appointments with the therapist I liked became increasingly difficult. 

On a scheduled appointment day, they called me a couple of hours prior to my appointment to cancel because something came up with the therapist.  I inquired if I would then get a $60 credit since when I cancelled they charged me $60 and now they were doing the same.  The answer was no, even after speaking to the manager.

I couldn't get appointments anymore with my therapist, because she was good, and her availablity steadily decreased.  I tried two other therapists, but the quality was poor and I was highly unsatisfied.  I elected to "pause" my membership.

The pause time has ended and I want to cancel my membership but was told in person and on the phone that I cannot do so, despite the poor treatment and quality of service I received at the establishment. 

I do not ever wish to patronize any massage envy and would advise to anyone who asked me to do the same.  I just want to end this.