Invicta Watches Customer Service is difficult to contact and repairs take forever! Hollywood Florida

July 16th Update:

Today, I received the Invicta watch that I'd sent to have a watch strap installed; nearly 4 months to the day after Invicta's service department received it.  It appears that the new Invicta strap that I'd purchased separately and supplied was installed properly (I had removed the metal band that was originally on the watch myself prior to sending it to Invicta).

Oddly, previous to purchasing the watch, Invicta had included the installation tool along with both the strap and band.  The two bands (strap and band) deal was no longer offered by Invicta when I purchased the watch.  I preferred the strap and purchased the strap (from Invicta) separately, removed the metal band and sent the watch and rubber strap to Invicta.  Nearly 4 months after they'd received the watch, I was finally able to talk to an Invicta service representative who informed me that the watch had needed a part that wasn't available and that it would take another 1-2 months to get the watch strap installed.  To be fair, I don't know if in the process of sending watch and strap to Invicta a part might have been lost and that this particular part was in short supply.  I can't imagine what that part could have been but two days after the conversation, I was notified that the watch with installed strap was being shipped back to me.

As I said, in my original post, I love collecting Invicta watches.  I love the styles, quality and value of their watches!  However, paying $28 shipping and handling fee and waiting 4 months for them to install a watch strap is expensive and doesn't reflect positively on their customer service.  I probably could have paid my local jeweler less money and had the watch within a few days.  In the future, I plan to use my jeweler for any service my watches might require and save the headaches of dealing with Invicta's service department for major warranty repairs (which fortunately has never happened).