American Water Resources Refused to honor a homeowners water line program repair contract and agreement CHICAGO ILLINOIS

About 10 years ago I was contact through postal mail to enroll in a water line problen program For $5.00 then later the program increased to $8.OO  not counting the change... Tis was a urgent program that was advertised not covered by my  homeowners insurnce...The  program was advertised to provided services up to $5,000.00for water line repaira and for up to $5.000.00 for water line street repairs...This typical water was extended from the property to my home

Since buying intto the program 2014  I was talked into a $3.00  upgrage. Each month American Water Resource debit my bank account for  $11.plus change . I contacted the company last week with a claim..I told them that I have a buste pipe and that I needed to file a claim. Two days lated thesent two plummers to my home to checkout my problem two days later a lady name Monica from American call to say the board had approved my clame. But on 4/21/2017 my claim was denied