American Water Resources Horrible Experience Camden NJ

I was told by the city that I had a leak in the main water supply line running through my front yard. I spent hours over several days trying to connect with AWR to see if they would handle it. After about 3 days they said they did not have anyone in my area that could inspect and fix my problem. But they assured me that if I hired my own person to deal with the issue that they would reimburse me as soon as I submitted proof of payment.

Well, a month after submitting my receipt I was told, "We have carefully reviewed your request for repayment of the out-of-pocket expenses you incurred when you hired your own contractor to perform plumbing repairs at your property. We regret to inform you that we are unable to honor your request for payment." Certainly not AT ALL in line with what I was told at the beginning of this fiasco.

Dealing with American Water Resources has been a disaster from the beginning. I basically threw away the (approx) $500 I paid them for an annual membership - $500 which could have gone towards fixing the problem myself. Save yourself from being scammed and avoid AWR.