terminix 100% satisfaction guarntee or your money back binghampton New York

in august i called terminix to get rid of carpenter ants , they charged me 214.92 . since then i had them at my home 3 more times due to the problem still existing, the last time they came out they were supposed to put out ant baits , they did no such thing due to the driver stating he had a differant truck. i found at least 30 to 40 more ants in my home and sent an email to terminix to refund my money or take care of the ant problem , no reply , i scheduled a date on line through there web site ,no reply this is going on a week until i called them by phone and cancelled the contract at which time i asked for a full rfeund , they stated it would take 24 to 48 hours to get a reply. they did not reply untill i called them on oct. 18th and stated there will be no refund due to the fact that when they did call they wanted to come back out to reevaluate the problem ,i told terminix that i already took care of the problem myself. since i used the off the shelf product i have not seen any ants. i believe they will not refund my money due to the fact i would not let them back into my home. they should have evalueated the problem in the first place .they are unprofessional and i will never recommend  there services. big rip off