Rodan & Fields Proactiv Solution ,Guthy Renker, I had an account with Proactiv from 2004 to 2007 at which time I cancelled. I began receiving packages again in Oct. 2011, but was billed two years for product I never received and they wouldn't supp Des Moines, Iowa

I signed up with Proactiv to receive product on a regular basis in 2004.  When my daugher was a junior in high school, she went to a dermatologist and started taking Acutane.  Proactiv was cancelled.  

In Oct. of 2011, I again received a Proactiv package, which I didn't open until I could talk to my daughter away at college.  I again received a package in Dec. 2011.  I called them and they said my account had been reactivated in March through email parker21266@hotmail.com.  I have never had such an email.  My email had been parkercyndy@hotmail.com in 2004.  They said I had been billed for 2 years of product on my charge card, which my husband verified.  I said I never got the product and I had not cancelled out since I didn't know I was supposed to be getting it.  I contacted them as soon as I started receiving product again in Oct. 2011.

I wanted to be refunded for the two years of product I was billed for and didn't get.  They said I should have called and cancelled.  But I told them I couldn't cancel product I wasn't getting and could they supply shipping evidence that showed they had sent product.  They said they only guaranteed their product for 60 days, so they don't keep shipping records after that.  I still need to find out how long a business has to, by law, keep proof of shipping records.

They did take back the two packages from 10/2011, and 12/2011 because they were not yet opened and gave me a refund for those.