Complaint Review: RapidFax - Internet
- RapidFax Internet USA
- Phone:
- Web: http://www.rapidfax.com/homepage/
- Category: Internet Services
RapidFax Rapid Fax Poor Customer Service Internet
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
RapidFax worked fine until they raised their price from $7.95/month to $9.99/month. When that happened I reevaluated whether I really needed a dedicated fax number anymore. I didn't.
Late one night I went to cancel the service and I sent a very simple e-mail to their customer service address with the subject CANCEL MY SUBSCRIPTION. I forgot about it until a month later when I saw the charge on my card again. Then I found the phone number and cancelled it over the phone. In speaking with that person I told them I wanted a rebate for that month that I thought they had already cancelled. That guy refused and just kept giving me reason why he could not do that. If I had to call in the first place why did no one respond to my e-mail?
In a nutshell: DO NOT start doing business with these people because they make it too difficult to stop doing business with them.
This report was posted on Ripoff Report on 12/24/2015 07:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rapidfax/internet/rapidfax-rapid-fax-poor-customer-service-internet-1276101. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.