Complaint Review: North Carolina Furniture Dealer - Russell West - Buy Furniture Direct Companies - Raleigh North Carolina
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- Author Confirmed
- North Carolina Furniture Dealer - Russell West - Buy Furniture Direct Companies 4558-B Capital Blvd. #368 Raleigh, North Carolina U.S.A.
- Phone: 919-255-1212
- Web:
- Category: Furniture & Furnishings
North Carolina Furniture Dealer - Russell West - Buy Furniture Direct Companies ripoff scams furniture and furnishings Raleigh North Carolina
*Consumer Comment: You are not alone
*Author of original report: Updated Report on North Carolina Furniture Dealer
*Consumer Comment: You need to dispute this
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Today I saw a Rip-Off Report that was submitted on 6/15/2006 by Susan in Staten Island, NY regarding a NC Furniture dealer and the same thing has happened to me with the exact same company.
On March 27, 2006 I ordered a Chrysallis Pub Table +4 chairs (item # DLSSCL833PTTPT) and 2 additional Chrysallis Side Chairs (item # DLSSCL400CCSC) from Russell West at the NC Furniture Dealer store in Raleigh,NC. for a total of $1,129.00 on my credit card, which has been paid.
I spoke with Russell West several times before placing the order with questions about the furniture. He said that it was a beautiful table and the craftsman was Steve Silver and took alot of pride in his work. He also said it would take 8 to 12 weeks for delivery.
About a week ago I sent an email to russell@ncfurnituredealer.com to check on the status and it was returned "undeliverable".
Today is 12 weeks and I called to check on the delivery. A recorded message instructed me to leave item #'s and someone would call back. No one ever called back and I could no longer find it on the internet.
I then started searching for scams on the internet which led me to the RIP OFF site and the first report I encountered was shocking to see the same company I ordered from and could not get any information.
During my conversation with Russell West at the NC Furniture Dealer store he gave me the impression that the craftsman Steve Silver was local.
Come to find out that it is Steve Silver Company who is located in Forney Texas 75126 and is the original manufacturer and only sells to dealers.
Today I called Steve Silver Company and spoke with a representative and explained what happened. Someone is suppose to call me back tomorrow.
In the meantime, I am out A Pub Table+ 6 chairs +$1129.00
Claudette
Mundelein, Illinois
U.S.A.
This report was posted on Ripoff Report on 06/19/2006 05:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/north-carolina-furniture-dealer-russell-west-buy-furniture-direct-companies/raleigh-north-carolina-27604/north-carolina-furniture-dealer-russell-west-buy-furniture-direct-companies-ripoff-sca-197181. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
You are not alone
AUTHOR: Dave - (U.S.A.)
SUBMITTED: Thursday, June 22, 2006
Our local TV station has tackled this company a few times. Might want to contact them...or NC's attorney general's office
http://www.wral.com/money/9240096/detail.html
#2 Author of original report
Updated Report on North Carolina Furniture Dealer
AUTHOR: Claudette - (U.S.A.)
SUBMITTED: Tuesday, June 20, 2006
Credit Card has been notified and the amount has been credited. The CC will follow up on the scam.
Also the representative from Steve Silver Company called back and confirmed that indeed it is a scam and they are also owed lots of $$$$. Also Russell West was not involved as he was an employee. The one they are after is the owner, Stuart Trauberman, who they believe is out of the country. The representative also said the Attorney Generals Office of the State of North Carolina is looking into it.
Steve Silver Company also gave me the name of two reputable local stores in Chicago where I can get my Pub Table+chairs.
I guess I am one of the lucky ones. I got my money back and will be able to get what I originally wanted from a local reputable place.
#1 Consumer Comment
You need to dispute this
AUTHOR: Dave - (U.S.A.)
SUBMITTED: Tuesday, June 20, 2006
I know your credit card company will give you crap about being past 90 days, but you need to force them to remove it. Don't wait any longer. Steve won't be able to help you, since he doesn't have the money. He won't give you a table for free. The longer you delay calling the CC company, the worse it will be on you.
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