Complaint Review: Lowes - Internet Nationwide
- Lowes Nationwide United States of America
- Phone:
- Web: www.lowes.com
- Category: Outdoor Furniture & Equipment
Lowes Lowes.com does not stand behind what they sell Internet, Nationwide
*Consumer Suggestion: Lowes Extended Service irrelevant
*Consumer Suggestion: Extended Protection Plan
*Author of original report: Lowe"s Offer
Lowes does not stand behind there lawn mowers had a lawn mower for two months than it would not run anymore so i sent it to an authorized lowes service center to be fixed only to have to pay out of pocket to have it fixed because lowes does not cover a faulty choke stuck on and neither did honda
This report was posted on Ripoff Report on 09/03/2010 11:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lowes/nationwide/lowes-lowescom-does-not-stand-behind-what-they-sell-internet-nationwide-637361. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Suggestion
Lowes Extended Service irrelevant
AUTHOR: IntheKnow - (USA)
SUBMITTED: Saturday, December 11, 2010
Your mower has a TWO YEAR manufacturer warranty. Unless you abused it or were negligent in its use or unless the parts wer considered routine maintenance items, your mower should have been covered. Check your mfr warranty "exclusions." If "faulty choke" is not there, you have a good case against the mfr. First I would escalate this to a supervisory level with the mfr. If that doesn't work, go to your local Better Business Bureau. If that doesn't work, your state's Dept or Consumer Affairs would love this one.
Lowes extended service would have done ZERO for you. The mfr is responsible in years 1 & 2.
#2 Consumer Suggestion
Extended Protection Plan
AUTHOR: Mrawesomo - (United States of America)
SUBMITTED: Saturday, December 11, 2010
Did you purchase the extended protection plan?
Also if it's within the manufacturer warranty (which is about 90 days-1 year for most,) you should contact the manufacturer FIRST. If it's outside the manufacturer warranty and you did NOT purchase the extended protection plan from Lowe's, then you're going to have to pay out of your own pocket.
Moral of the story: contact the the manufacturer FIRST if you're within their warranty (look in your manual for length of warranty) AND/OR buy an extended protection plan from Lowe's; I'd highly suggest it on any of the lawn mowers/etc (if you bought the plan, then your lawn mower's trip to the authorized service center would've been free of charge.)
The associate helping you should've mentioned the plan when you bought the mower.
#1 Author of original report
Lowe"s Offer
AUTHOR: Jim - (United States of America)
SUBMITTED: Saturday, December 04, 2010
Lowe's senior counsel offers me $60.00 dollars for me to go away and never have anything to do with my lawnmower again, basicly pay for my last warantee service but never cover my lawnmower again if anything else go's wrong... Great Customer Service
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