Home Warranty of America HWA Low Level Customer Service & Unexplainable Delays Lincolnshire

HWA is a fraud and a waste of money.  They do not care about their customers.  They are unable to answer questions, they tell you inaccurate information about the status of your claims, they have no visible escalation process, they refuse to let you speak to supervisors and they give excuses but ask for your patience.

My HVAC claim has been open since 05/14 and although the vendor came out and assessed the issue; nothing has been done.  I was told I needed a part and that they have been ordering the part for the last 19 days; literally.  I live in TX, the temp is over 90 degress...you do the math.  Do not waste your money on this coverage you will be disappointed and dissatisfied.  This company is a sham!