HWA - Home Warranty of America (owned by Direct Energy) Fraud, Passive Resistance, Failure to Communicate, Theft, Lincolnshire IL

I am so tired of writing and explaining this so please forgive the shortness. However, I recently moved into a house of which there is ahome warranty by HWA (owned by Direct Energy), My oven does not work and for three months have tried to get them to act.

I have met every single excuse possible from HWA as to why my oven has not been delivered. Note however, I must continually (over 30 calls from my wife and I) call them as they NEVER return a call even after iron clad promises to do so. They have escalated my claim 3 times (they say) - no results. They are going to have a supervisor call me - notta. Basically they have chosen not to contact me or do anything. Every one of their CSR's tell me they have no phone numbers, email addresses or name for anyone in the company.

I have had them outright lie to me about the product that we agreed upon having been ordered. I finally called Direct Energy - which after 1.5 hours gave me the same run around, put me on hold and did the very same passive resistance as HWA. As you can see this is their way of not allowing your through to the people who count. I have started an escalation daily with them. It is simply a deliberate move not pay out the claims.

Earlier I filed a complaint with the Tn Board of Commerce and Insurance. And every day I escalate to another agency, IE The Federal Trade Commission, Tn State Attorney General's Office, US Dept of Justice, The Board of Realtors, current House of representatives in TN and my one of my Senators. Clearly this home warranty practice is out of control and needs deep regulations. They use people as CSR's from outside the US to avoid many US laws (my opinion), no one has a number, and no one wished to help.

Please join me in sending your concerns to your Senator and to Senator Marsha Blackburn in TN to help bolster my request for an Investigation into the practices of HWA and the Home Warranty business in general. Frankly folks I simply want my oven that we agreed upon sent to me. Please join me maybe we can make a difference.