Complaint Review: Derma Luminous - other New York
- Derma Luminous other, New York United States
- Phone:
- Web: dermaluminous.com
- Category: Cosmetics, Beauty aids, skin/eye seriums, Beauty/Skincare
Derma Luminous Credit card billed for full amount prior to end of 14 day trial period. other New York
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I bought cream online on 1/17/18 for 14 days trial. I paid for shipping charges only on that date. Product arrived in mail on 1/20/18. And on 1/31/18, I saw pending credit card charge for 89.95 for the full amount. When I called company to cancel and credit my card, they refused and said it was too late. They were willing to offer a 35% discount for future purchases only. I just told them to cancel as I had no further need for their product.
I received an email confirmation from them regarding cancllation. When I replied with a formal email complaint, it was returned as undeliverable. And when I checked their website, no contact info provided. There is no way to contact them.....Sigh.
I have contacted Chase bank to dispute charge but they can't do anything yet as charge is only pending. I have been advised by Chase to wait a day before charge clears and then formally file dispute.
This report was posted on Ripoff Report on 01/31/2018 10:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/derma-luminous/other-new-york-10703/derma-luminous-credit-card-billed-for-full-amount-prior-to-end-of-14-day-trial-period-ot-1426387. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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