Complaint Review: Alamo rent a car San Diego - San Diego California
- Alamo rent a car San Diego 2942 kettner blvd San Diego, California United States of America
- Phone: 6192170311
- Web: https://www.alamo.com/en_US/car-ren...
- Category: Auto Rentals
Alamo rent a car San Diego FALSE damage charges/ untrustworthy front desk associate San Diego, California
*UPDATE Employee: Alamo Rent a Car Reply
*Consumer Comment: Oh Please...
*Consumer Comment: Oh Please...
*UPDATE Employee: Customer Concern
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I drove the Van to the destination and parked the car for the whole day at the hotel. The next day I drove back to San diego and returned the car on the following day. Upon entering the Alamo lot the drop off attendant inspected the vehicle with thoroughness that was not conveyed in the same manner when i first picked up the vehicle. The inspector noted a small dent on the bumper that clearly was there previously and iterated that it would need revision. I was sent to the front counter to check out. I then came in contact with Jonathan who agreed that it was probably a dent from a previous renter and that charges would no be pursued due to how small the dent was.
While i did feel assured, I also felt they were being slightly untrustworthy so I called their contact center and asked if there was a claim made. During multiple calls for two weeks they assured me that everything was fine. Today, I received a letter to contact their damage recovery unit. The dent that wasn't a problem is 450 dollars.
I am writing this because I am disappointed in my rental experience with Alamo. Despite the charges which I am currently disputing It is troubling that Alamo colleagues deceive their customers through false appeasement. If there had been a strong initial inspection that mirrored the return inspection then I would feel less inclined to question their later claims. Also, wouldn't a strong initial inspection create a feeling of genuine care for the renter? I know without a doubt that the dent on the vehicle was there before I rented the van due to securing the vans location throughout the trip. I only wish I could have understood my error in not inspecting the vehicle with shrewd scrutiny. It is clear that I probably wont rent from Alamo ever again due to the untrustworthy business practices exercised from this company.
This report was posted on Ripoff Report on 02/05/2013 05:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/alamo-rent-a-car-san-diego/san-diego-california-92101/alamo-rent-a-car-san-diego-false-damage-charges-untrustworthy-front-desk-associate-san-d-1009006. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 UPDATE Employee
Alamo Rent a Car Reply
AUTHOR: Alamo Rent A Car - (USA)
SUBMITTED: Wednesday, February 06, 2013
I would like to discuss this further to see if I can offer some assistance. Please email me at care[at]alamo.com with the complete details, exact renting location, and any rental agreement or claim numbers. I look forward to hearing from you soon, thank you. (Chris)
#3 Consumer Comment
Oh Please...
AUTHOR: Jim - (USA)
SUBMITTED: Tuesday, February 05, 2013
YOU failed to do a pre-rental inspection and you even admitted that in your fault finding diatribe. There was pre-existing damage which YOU the renter should have seen and reported before taking the car
Now, you want to blame them for what YOU very obviously failed to do. All the other excuses you feebly provided DOES NOT excuse you from 100 % culpability in this matter. Grow up and act like an adult and before its even mentioned, I don't work for them.
#2 Consumer Comment
Oh Please...
AUTHOR: Jim - (USA)
SUBMITTED: Tuesday, February 05, 2013
YOU failed to do a pre-rental inspection and you even admitted that in your fault finding diatribe. There was pre-existing damage which YOU the renter should have seen and reported before taking the car
Now, you want to blame them for what YOU very obviously failed to do. All the other excuses you feebly provided DOES NOT excuse you from 100 % culpability in this matter. Grow up and act like an adult and before its even mentioned, I don't work for them.
#1 UPDATE Employee
Customer Concern
AUTHOR: Alamo Rent A Car - (USA)
SUBMITTED: Tuesday, February 05, 2013
Hello Alex,
Thank you for bring this to our attention . As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at care[at]alamo.com with complete details including your contact information, rental agreement and your "DX" or damage claim number and any further information regarding this incident.
When emailing, please list Reference Number 130205-000652 in the subject line. We look forward to hearing from you.
Sincerely,
Amelia
Social Media Coordinator
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