Pivotal Payments Terms of agreement never explained; I cancelled the service due to POOR support and was then told I owe > $4600 in lost earnings to the company since I stopped the services early. Never knew I had a 3 melville, New York

I signed up w/ Pivotal in jan 2012. No online credit card payment option was installed. Almost 3 mos into the service, after requesting this be added to the program so we can track client payments, the rep could not install.

We reverted to the prior credit card company and have since done well. I received a phone call from Pivotal stating that they were going to charge my bank account for the incurred lost earnings for the next 3 years since I quit early. No mention of this in the original contract, by the way.

I questioned this policy since the original contract states nothing of the sort.

I have yet to hear from the management office - based in Montreal, Canada.