Converse did not provide assistence for a product that was stolen Ontario California

This complaint is about online order 208222122, placed on July 17th. At 4 pm on July 21st, I checked the tracking number 685063704759 on the Converse website, which led me to the FedEx website. It showed that the product was delivered at 12:40 pm on July 21st, and I only received the delivery confirmation email from Converse at night. As soon as I saw the picture, I noticed the box was supposed to be left on the front porch. I then thoroughly checked the building and asked the neighbors, but no one saw the package. Therefore, I have not received it.

I tried several times to contact Converse through chat, and they told me to contact FedEx. I opened a claim with FedEx, and the response I received was that the claim was denied because they had a picture proving the delivery, and I should contact the shipper. So, I went back to the Converse chat, and the representative said, "We cannot provide a resolution for delivered packages since we have proof of delivery. Do you have any other questions for me?" The order cost me $140, and I don't think it's a big deal for a huge company to provide a replacement and a better support service. This was my first time ordering from this website, and sadly, it will be my last.