Bill Luke Marana Car Dealership DO NOT BUY HERE OR YOU WILL REGRET IT! Marana AZ

Description of complaint:
Bill Luke Marana-  I spent $30,000. Tim-Manager, Rodney-Sales and Daniel Sanchez- Sales and  very condescending random female manager. There is one female manager would fire her in a heartbeat for how she talks down to customers.

I am the widow of a retired career veteran  USMC and receive his Military retirement and disability retirement So I am a USMC Officer's widow who died disabled from an injuring in the line of duty. I asked if they had a military discount. Daniel said, " No". I did not receive any discount.. Their websites says they do give military discounts. I also live off od  my own DFW School Administrator Retirement from the State of Texas. I  Bill Luke Marana told me there was no MILITARY discount for me. There is NO customer service at this location. There is a very friendly greeting when you enter and the atmosphere is very uplifting. HOWEVER; Do NOT buy a car here! Do NOT use their FAST TRACK online purchase sales program. It is a BAIT AND SWITCH TACTIC.  They say it's " Broken." Rodney SUPPOSELY sold the car I bought 2 hours earlier using FAST TRACK bought and financed it.

Do NOT expect any customer service after the sale. I asked about the high beams on my lights begin set too low and dull. .I received a " Get used to it" or " you will have to contact the manufacturer" despite the fact I bought a $3000 warranty from them and the car only has 6500 miles on it. I was also told they do not honor the ARS state 3 day, 500 mile return policy and I asked if I could return it and exchange up to a truck or suv or anything that has brighter lights. They said No.

My credit score is 780. These people could have made more money by being nice. Do not buy any car from this dealer. Rudest Dealership in the Southwest. and Not BBB certified. I asked to have a second key fob made for the vehicle, was willing to pay....they said, " NO." I asked where the original floor mats went to since the car only has 6400 miles on it. They said " NO." I asked them to email or mail hard copies of my Sales Contract and Warranty. I have not received a hard copy or email. My mechanic fixed my lights.

Desired settlement:
Key fob and Nissan Floor Mats and hard copies of Bill of Sale and Warranty. I also want to receive my Military Discount and can fax you the paperwork proving what I say. 

Money paid to business:
$30000