Aamco Arlington Heights, IL Went in for a leak from the transmission then turned into major repair of transmission Arlington Heights, IL

Email send to CEO Aamco, no reply

Good morning Mr. Gregory,

I wanted to make your aware of the service that was received from the Amaco shop located in Arlington Heights, IL.
On March 29th, 2023 2014 Ford Escape SE was taken to be repaired for a casting leak then it turns into a huge problem with the transmission after being there a month. There were several phone calls, text messages via website, and conversations with Charline, at HDQ 267-464-1619, but to no avail to get refund,

The first-time car was returned as being repaired, it stopped working within 9 minutes then it only went backwards also white smoke. God was watching over my mother, NM, that there was no traffic behind her as who knows what could have happen, so she backed up to a parking lot by a church. The car was tolled back to Amaco in Arington Heights, IL.  The car was return supposedly repaired when delivered to 1475 Rebecca Dr so we could ensure that it would not stop working but it made it. It was return mid-May. but only lasted close to a month thus being tolled to the Libertyville shop because trust was lost with Arlington heights, IL.

I requested a full refund for the time lost in income after almost two months and counting. A loan was obtained with EasyPay with the help of the manager which was for $2000.00 which turns into $4000.00ish. How can Amaco associate with such a company when they know that the customer wasn't receiving any income. My mother worked with manager and she was so trusting, what a huge mistake. It was requested several times that the money be returned to EasyPay which is what was told by EasyPay. The Attorney General said to try to work things out so it doesn't have to go further.  

Jermine isn't any longer with the company and who knows what was done to the car to cause a huge repair bill. I was told that Allen wasn't with the shop owner but when the car was delivered, it was Allen and Gino. Lies on top of lies, why not be honest with the customer and say we messed up so now it turned into a transmission problem, please understand that the true is only known by the people involved with the repairs. 

All conversations were with my mother, NM, as she was the one to pay for repairs as I had no money, Uber was my source of income. Jasmine was told several times to return the car so it could be taken elsewhere but he stated it was in pieces. I felt my car was being held as a hostage and I had no choice but wait. Several complaints were filed with Amaco also other government agencies. this problem has caused several arguments between my mother and me.  My question is there hope for my car being repaired properly so I can get to work, still in shop as of present time at another shop.

Please don't associate with EasyPay, interest rate about 139 percentage, stop referring customer to them.

Please get a resolution between companies involved. Your input will be appreciated.