Complaint Review: cci Guest Reservations -
- cci Guest Reservations United States
- Phone: 1-800-327-1200
- Web: guestreservations.com
- Category: Hotel REservations
cci Guest Reservations Guest Reservations Will not refund
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I made a reservation online thinking I was doing it direct with the inn. I thought the price was a little high and then was surprised at the added tax, recovery and services charge. I read the line about it being non-refundable however since I thought I was booking directly with the Windham Inn I proceeded.
I then contacted the inn directly to try to reserve a room we stayed in last year. The lady couldn't find the reservation and asked how I booked it. I told her and she let me know it was through a reservation company of some type. I spoke with her and found out that the rooms were less expensive and the taxes were not nearly what I was paying and there are no additional fees.
I immediately cancelled the appointment since "cci guest reservations" said that the cancellation refund depended on the hotel's return policy. I knew I was ok because I had just spoken with the lady at Windham Inn.
I received an email from "cci guest reservations" saying my reservation was cancelled. I assumed everything was OK since I had done it so quickly and had received a confirmation.
Today we received an itemized credit card statement and the $590 is still on there. I called them and spoke with Wendy and she kept repeating that it is non-refundable. I told her that is ridiculous. I cancelled within minutes of ordering and this was way back in July. The reservation isn't until the second week of September!! I had originally thought I was booking with the hotel, that is why I accepted that there were no refunds. We wanted to go so we didn't expect to need a refund.
I've been using Travelocity for years and have never any issue. This seems to work in a similar way however it is a dishonest company who rips off unsuspecting customers.
This report was posted on Ripoff Report on 08/20/2020 02:50 PM and is a permanent record located here: https://www.ripoffreport.com/report/cci-guest-reservations/refund-1499003. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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