American Home Shield Refused to Honor Contract /Upgrade Repairs Memphis, Tennessee

05/07/2024

To whom this May concern:

This is a dispute with America Home Shield They refuse to honor their contract to fix my HVAC Properly.

1. I called them to tell them that my HVAC wasn't working properly. They sent out a contractor out.

2. I was told that because my unit was in the closet it was to hard for them to get to the repairs so they wanted to charge me 2200 dollars. (not paid by company so they say)

3. I said no way so then they tried to tell me that my unit needed modifications that the company didn't pay for per the contract it states it will cover upgrades which also means up to code.

   when I called the company to complain they said they would offer me a upgrade for 2200. I have attached a copy of the contract stating that upgrades are covered. So they are throwing around the word modification to give the contracting company more money and rip me off.

4. Attached is all the parts and repairs covered which is most of what need to be done, I told them I want a different company to do the job that doesn't charge extra to do the job they are already paid to do. I asked for another opinion from another contrcter within their company

5. The cash out amount was only around 500 which was a joke. It was far more than that to repair my 23 yr old unit.

6. I called on 5/6 and asked repeatedly for escalations and a second opinion and they have ignored me thus far.

I have attached all documents to prove they are trying to get out of their responsibilities

Sincerely

Linda Fick